Likewize Australia Pty Ltd (ACN 111 399 752) trading as Likewize (“Likewize") offers a Likewize 24-Month Limited Warranty on the terms set out in this warranty document in relation to each product supplied through the website: https://www.accessories.optus.com.au ("Likewize Website") and delivered to you (“Product”).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits to you given by the Likewize 24-Month Limited Warranty are in addition to other rights and remedies you have under a law in relation to the goods to which the Likewize 24-Month Limited Warranty relates.
Likewize warrants each Product against defects in materials and workmanship, when used for normal personal use, for twenty-four (24) months from the date of delivery of the Product to you.
The Likewize 24-Month Limited Warranty does not extend to:
Likewize excludes all warranties and conditions which are not set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or expressly provided to you in this Likewize 24-Month Limited Warranty, or in Likewize’s Terms and Conditions of Supply provided by Likewize at the time the Product was sold to you.
To be entitled to claim under the Likewize 24-Month Limited Warranty, the product you return to Likewize must be the same as the Product sold to you.
Once Likewize receives and verifies that you have satisfied the conditions that entitle you to make a claim in respect of your Product under the Likewize 24-Month Limited Warranty, you are eligible for one (1) of the following:
If you elect to receive a replacement product, Likewize will replace your Product with an alternative product when you make a claim under the Likewize 24-Month Limited Warranty.
When Likewize provides you with a replacement product or refund for the original purchase price (plus applicable taxes), ownership of your returned Product will be immediately transferred to Likewize.
To make a claim under the Likewize 24-Month Limited Warranty, you must, when you discover the fault or defect in workmanship or materials with your Product:
The Likewize contact centre will issue to you a RA based on the information in your request. Once a RA has been issued you will be sent a recovery post satchel and instructions on how to return your Product or you will be contacted to organize a collection of the Product
If applicable, you should regularly backup your Product to avoid losing the information stored on it in the event of a defect. You will need to backup any information that you have stored on your Product and would like to keep before making a claim under the Likewize 24-Month Limited Warranty. If your claim is accepted by Likewize, whether or not you have removed all personal data or performed a factory reset of your Product, your Product will be data wiped and will not be returned to you.
If Likewize determines that the product returned to Likewize is not eligible for a claim under the Likewize 24-Month Limited Warranty, you will be responsible for the reasonable costs of return of the product to you.
You can contact Likewize in relation to the Likewize 24-Month Limited Warranty by phone on 1300 773 777 or by e-mail at firstname.lastname@example.org.