Free Standard Delivery for Orders over $70 Support

Shipping and Returns Policy

Likewize is the operator of https://www.accessories.optus.com.au/. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

    The stock availability displayed on the product pages on our website is based on inventory levels at the time of order placement. In the unlikely event of a stock discrepancy and we are unable to fulfil your order, we will contact you to confirm if you’re happy to await restocking of the back ordered item or if you would prefer for us to process a refund.

    Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480).

  2. Shipping Costs

    Shipping costs are calculated during checkout based on type of delivery selected. The shipping options and the related fee are

    Shipping option

    Fee

    Standard delivery for an order value of $70 or above

    FREE

    Standard delivery for order value below $70

    $6.00

    Express delivery (orders shipped next business day)

    $10.00

    Same day delivery to Sydney and Melbourne metro locations

    $20.00

    Where applicable payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

  3. Delivery Times

    Your order will be delivered Monday – Friday between 9 am – 5pm

  4. Transit Time

    All standard orders placed before 5 pm AEST Monday-Friday are dispatched in 2-3 business days depending on the stock availability. Express orders placed before 5 pm AEST Monday-Friday are dispatched next business day. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Our courier companies cannot deliver within allocated time frames. Our delivery times can vary based on your location. Please see below as a guide for the standard and express deliveries.

    Destination StateEstimated Delivery Time - Standard Delivery

    Estimated Delivery Time - Express Delivery

    Australian Capital Territory4-7 business days

    1-3 business days

    Melbourne metro2-5 business days

    1-2 business days

    New South Wales Regional & Rural Areas3-6 business days

    1-4 business days

    Northern Territory7-14 business days

    2-7 business days

    Queensland2-8 business days

    1-8 business days

    South Australia3-7 business days

    1-5 business days

    Sydney metro2-5 business days

    1-2 business days

    Tasmania5-10 business days

    1-4 business days

    Victoria Regional & Rural Areas3-6 business days

    2-5 business days

    Western Australia7-14 business days

    1-7 business days

  5. Order cutoff times and dispatch

    Orders placed before Midday AEST Monday-Friday for same-day delivery to Sydney and Melbourne metro locations will be dispatched the same day. Orders placed before 5 pm AEST Monday-Friday for express delivery will be dispatched in the next business day. Orders placed before 5 pm AEST Monday-Friday for standard delivery will be dispatched in the next 1-2 business days.

    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

  6. P.O. Box Shipping

    Likewize will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

  7. Delivery Time Exceeded

    While we will endeavour to deliver your order as soon as possible, our courier partners including Startrack and Australia Post have advised that there may be delays with deliveries due to COVID-19. We appreciate your patience and understanding.

  8. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  9. Returns

    Likewize will happily honour any valid warranty claims as stated on our Warranty Policy. Once Likewize receives and verifies that you have satisfied the conditions that entitle you to make a claim in respect of your Product under the Likewize 24-Month Limited Warranty, you are eligible for one (1) of the following:

    1. a replacement product; or
    2. a refund for the original purchase price (plus applicable taxes).

    If you elect to receive a replacement product, Likewize will replace your Product with an alternative product when you make a claim under the Likewize 24-Month Limited Warranty.

    When Likewize provides you with a replacement product or refund for the original purchase price (plus applicable taxes), ownership of your returned Product will be immediately transferred to Likewize.

  10. Parcels Damaged In Transit

    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

  11. Cancellations

    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  12. Customer service

    For all customer service enquiries, please email us at optus.accessories@likewize.com or call us on 1300 773 777