Warranty - Optus Accessories

In the event of a product arriving faulty a replacement item will be sent unless the item is unavailable at which a refund will be given. Please contact Cellnet on 1300 365 047 or email through our contact us form and we will help you process your request. Do not return any products without an authorisation number from our sales support team as this will be at your expense and you may not receive a refund.

To make a claim, you will need to contact our Technical Support team with your order number, name, address and a brief description of the issues with supporting documentation - please check the required information by brand as well, as some brands will require some additional information to be able to process your claim. Share as much information as you can on your claim - the more information and detail you provide the easier and faster we will be able to process your claim. Our support team will get back to you usually within 24hrs to work through a fast solution for you.

3SIXT

3SIXT offers a 2yr warranty on all products with the exception of their Action Camera which comes with a warranty of 1yr.

3SIXT will replace the faulty product at no cost to the consumer. The warranty does not extend to any consequential damages or costs that may be incurred and is valid from the date of purchase. The consumer will need to contact Optus online support on 1300 365 047 or email through to optus.orders@cellnet.com.au. The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty is provided by: Cellnet Limited (in Australia): 59-61 Qantas Drive, Eagle Farm, Queensland 4009. Ph: 1300 CELLNET (1300 235 563). Email: info@cellnet.com.au

Lifeproof

To be eligible for any warranty claim with Lifeproof, all users must have followed the water test process on their case BEFORE using it on their device. You can find a video on how to conduct this test here:

Fre phone case video = http://tinyurl.com/qfj63hj nuud phone case video = http://tinyurl.com/neh9skq nuud tablet case video = http://tinyurl.com/pq7audq

LifeProof and its affiliated companies worldwide (-LifeProof-) warrants our LifeProof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the -Warranty Period-). LifeProof does not warrant, and is not responsible for, any smartphone or other device made by anyone other than LifeProof. If a material or workmanship defect arises with regard to any LifeProof product, and a valid claim is received within the Warranty Period, LifeProof will:

(1) Repair the LifeProof product using new or refurbished parts or
(2) Replace the LifeProof product with a new or refurbished LifeProof product.

For purposes of this limited warranty, -refurbished- means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the Lifeproof product. The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Sole and Exclusive Remedy

Your sole and exclusive remedy for any breach by LifeProof of this Limited Warranty, and LifeProof's sole and entire liability for such breach, is, at LifeProof's option, to repair or replace the defective LifeProof product or, if the warranty claim is submitted during the first thirty (30) calendar days of the Warranty Period, refund the purchase price of the defective LifeProof product. Repair or replacement of the applicable LifeProof product (including parts and labor as well as re-shipping costs) shall be made at LifeProof's expense. LifeProof reserves the right to send you a replacement LifeProof product that is the same or of a similar style to the LifeProof product you returned under the Limited Warranty or a substitute equivalent to your original LifeProof product that may not be of like kind (depending on availability). Replacement LifeProof products will be furnished only on an exchange basis.

Replacement or repaired LifeProof products are warranted as above only for the remainder of the original applicable Warranty Period.

Making a Warranty claim for Lifeproof

If you wish to make a claim under this Limited Warranty for a LifeProof product, please visit the dedicated warranty page and fill out the details.

Warranty site: http://www.lifeproof.asia/retail-warranty/anz.aspx

If you have any issues you can contact the Optus accessories online customer service team on optus.orders@cellnet.com.au.

Otterbox

Otter Products, LLC and its affiliated companies worldwide (-OtterBox-) warrants our OtterBox products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (the -Warranty Period-). OtterBox does not warrant, and is not responsible for, any smartphone or other device made by anyone other than OtterBox. If a material or workmanship defect arises with regard to any OtterBox product, and a valid claim is received within the Warranty Period, OtterBox will:
(1) repair the OtterBox product using new or refurbished parts or
(2) replace the OtterBox product with a new or refurbished OtterBox product.

For our Clearly Protected line of products only,
(1) we provide the above warranty for the life of the product, provided the Clearly Protected product is used on only one device and has not been removed from that device at any time, and
(2) we provide a one-time replacement of the product for defective installation of the product by the customer (including air bubbles that don-t go away within 24 hours of installation). For purposes of this limited warranty, -refurbished- means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. OtterBox reserves the right to charge a small shipping and handling fee in connection with the fulfilment of any valid claim.

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, OtterBox expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that OtterBox shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any OtterBox product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the OtterBox product. The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Making a Warranty claim for Otterbox

If you wish to make a claim under this Limited Warranty for a Otterbox product, please contact the Optus accessories online customer service team on optus.orders@cellnet.com.au. You will be asked to provide the following:

First name
Last name
Contact information
Purchase order number
Date of purchase
Otterbox product purchased and the series and colour
Front serial number
Back serial number
Description of the fault
Images showing the front and back of the case

All of the above information is required before a warranty claim will be accepted. Once a claim is submitted, you will be contacted by us. Your claim will be assessed and if deemed to be covered under warranty a replacement or refund will be issued.

Plantronics

What is the Period of Coverage?

The term of the warranty begins from the date of purchase. Your dated sales receipt showing the date of purchase is your proof of purchase. The warranty period varies by product and is generally 1, 2 or 3 years; consult your original Plantronics product packaging or user information provided at the time of purchase for the warranty term specific to your product ("Warranty Period"). Plantronics' obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period.

What Products Are Not Covered by This Limited Warranty

This Limited Warranty does not cover:
(1) products purchased from an unauthorized reseller;
(2) use in call centers of products not designed for intensive use;
(3) products purchased through online auctions;
(4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Plantronics for use with the Plantronics products or any damage to the Plantronics products or ancillary equipment as a result of such use;
(5) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, or modification; (b) improper or unauthorized installation, wiring, repair, testing or (c) use of the product outside Plantronics published guidelines;
(6) instances in which someone other than Plantronics (or its authorized service centers) tests, alters, modifies or services the products in any way;
(7) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Plantronics housings or parts; and
(8) consumable spare parts and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:
Cases and Case Parts, Modular Plugs, Cradles, Headbands, Lanyards, Pouches, Voice Tubes, Decorative Finishes, Switches, Eartips, Eartip Kits, Ear Cushions, Ear Loops and Ear Budeez and Customer-replaceable Standard Batteries

What Will We Do to Correct Problems

During the Warranty Period Plantronics will repair or replace, at its option, products that manifest defects in materials or workmanship if you provide notice to Plantronics and return the product to Plantronics in the manner described below.

Plantronics may repair or replace products under this Limited Warranty
(a) with new or previously used products, parts, or components equivalent to new in performance and reliability, or
(b) with re-manufactured products using new components or new and used or reconditioned components equivalent to new in performance and reliability, or
(c) with a product equivalent to an original product that has been discontinued.

If these replaced or repaired products, parts or components manifest a defect in materials or workmanship during the greater of 12 months following their repair and/or replacement, or during the remainder of the Warranty Period for the product they replaced or in which they were installed, Plantronics, at its discretion, will repair or replace these products or parts.

For products sold with customized, user-replaceable batteries manufactured by Plantronics, in the event the battery fails during the Warranty Period, Plantronics will replace the battery. For products sold with batteries that are not user-replaceable, in the event the battery fails during the Warranty Period, Plantronics will replace the product.

When a product or part is replaced, the replacement item becomes your property and the returned product or part becomes the property of Plantronics.

In the unlikely event that your product has recurring failures or Plantronics is unable to repair or replace the product, Plantronics will provide you with a replacement product selected by Plantronics that is the same or equivalent to your product in performance. This is your exclusive remedy for a defective product.

What Exclusions and Limitations Apply to this Limited Warranty

Plantronics makes no other express warranty whether written or oral and Plantronics expressly disclaims all warranties and conditions not stated in this limited warranty to the extent allowed by the local Law of Jurisdictions outside the United States, Plantronics disclaims all implied warranties or conditions, including any implied warranties if merchantability and fitness or conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the warranty period as provided by Plantronics in the materials received at the time of purchase

No warranty is made that the software provided by Plantronics will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.

Limitation of Liability

The maximum liability of Plantronics under this limited warranty is expressly limited to the lesser of the price you have paid for the product or the cost of repair or replacement of that product or any component or part that malfunction in conditions of normal use. Except as indicated above, in no event will Plantronics be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or savings or special, incidental it consequential damages. Plantronics is not liable for any claim made by a third party or made you for a third party. This limitation of liability applies whether damages are sought, or a claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised Plantronics or an authorised representative of Plantronics, the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.

The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under Australian and New Zealand laws in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.