Cellnet Terms and Conditions of use

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Cellnet distributed product as part of any business (including any online business) unless agreed in writing by Cellnet Group Ltd.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Website Content

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners. The use of any of Cellnet Group Ltd’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Cellnet Group Ltd’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Cellnet Group Ltd. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorised by law or in writing by Cellnet Group Ltd.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.

Pricing Errors

Cellnet Group Ltd reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Cellnet Group Ltd will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

Governing Law

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

Returns, Refunds and Repairs Policy (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the unlikely event your good is defective you may choose to make a claim under the ACL or, as applicable, the manufacturer’s warranty. The manufacturer’s warranty operates alongside and in addition to the ACL.

Under the ACL, the remedy you are entitled to if a good fails to meet a consumer guarantee depends on whether the failure to comply with the guarantee is a major or minor failure. Major failures cannot ordinarily be fixed or resolved easily. Minor failures can normally be fixed or resolved in a reasonable period of time; a seller can choose to offer you a refund, replacement or repair (or resupply, in respect of services). If a seller does not resolve the failure or takes too long, you are entitled to engage a third party to fix the problem and recover the costs from the seller depending on the circumstances.

Returns & Refunds

Cellnet Group Ltd can refund or replace a returned good if the item:

  • has a major failure;
  • is unsafe;
  • is significantly different from the description, or sample;
  • has a problem that would have stopped you from buying the item if you had known about it;
  • does not do what we said it would, or what you asked for and cannot be easily fixed.
Alternatively, in the event of a major failure, you can choose to keep the item and Cellnet Group Ltd will compensate you for any drop in value.

A remedy may not be available (other than at the customer’s expense and/or at the discretion of Cellnet Group Limited) where a good has been damaged through misuse, abnormal or negligent use; where a customer changes their mind or discovers the goods are cheaper elsewhere; and where damage or loss occurs independent of Cellnet Group Limited’s business.


If a good fails to be of acceptable quality and the failure does not amount to a major failure, Cellnet Group Limited can repair or replace it within a reasonable time. Refurbished parts may be used in the repair. Sometimes, instead of repair, Cellnet Group Limited may replace your faulty item with refurbished goods of the same type. Personal data should always be backed up.

Proof of Purchase

Proof of purchase is required for returned goods; not limited to a tax invoice or receipt. Faulty goods should be returned directly to Cellnet Group Limited (see contact us information).

For more information on consumer guarantees, please visit: www.consumerlaw.gov.au