Please refer to these frequently asked questions if you have any query about delivery, repairs and returns.
Cellnet Group Ltd is one of the largest distribution companies in Australia shipping out over 12,000 units a day - that's over 3.1 million units every year. With this type of experience and with our a world class warehouse in Sydney - it means you can feel confident that we can ship anywhere in Australia, with next day dispatch!
What are your delivery charges?
All products are free standard delivery.
What are your delivery Time Frames?
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.
Our delivery times can vary based on your location. Please see below as a guide.
Estimated Delivery Time - Home Delivery
1-8 business days
New South Wales
Regional Areas 3-6 business days
1-5 business days
Victoria Regional Areas
3-6 business days
1-5 business days
Australian Capital Territory
4-7 business days
3-7 business days
5-10 business days
7-14 business days
7-14 business days
Which payment methods are accepted?
We accept Mastercard and Visa and payment methods accepted through PayPal
How secure is my payment?
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website. Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution
What if a product is not available or out of stock?
If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.
What if my item is faulty?
In the event of a product arriving faulty or damaged or if you have been sent the incorrect product, a replacement item will be sent unless the item is unavailable at which a refund will be given. Please contact Cellnet on 1300 365 047 or by filling out the Contact Us form and we will help you process your request. Do not return any products without an authorisation number from our sales support team as this will be at your expense and you may not receive a refund.
To make a claim, you will need to contact our Technical Support team with your order number, name, address and a brief description of the issues with supporting images -please check the required information by brand as well, as some brands will require some additional information to be able to process your claim. Share as much information as you can on your claim - the more information and detail you provide the easier and faster we will be able to process your claim. Our support team will get back to you usually within 24 hours to work through a fast solution for you.
What if I change my mind?
In the event you change your mind and there is not an issue with the product, the cost of the return freight is payable by the customer. A full refund of the goods will be issued as soon as the goods arrive back at our warehouse in re-saleable condition (original packaging). If the goods are sent back used or damaged a refund will not be issued. For change of mind returns:
To return a product you need to contact our Customer Service Centre on 1300 365 047 or by filling out the Contact Us form.
The product must be in an unopened, unused condition - suitable for resale
The refund will be calculated as per the product price paid, less the return delivery charge if not originally paid by the consumer
Risk of loss or damage to the product will not be assumed by Cellnet until the product has been accepted back into our warehouse. So, we suggest using a tracked parcel service to return the products to us
Please note all returns for change of mind are limited to 3 days from time of delivery
Important Note: If a returned product does not meet the criteria above, Cellnet may reject the claim and return the product to you at your cost. If a product is not picked up or return postage not paid by you within 30 days of being notified of the rejection of your claim under this policy, the product will be permanently disposed of. This process does not override any statutory rights you may have.
Optus has partnered with Cellnet as its accessories provider, giving you a great range of accessories from leading brands.